I simply cannot stand sub par customer service... which is exactly what I received Sunday evening from Cheddar's.
Our party arrived at the restaurant around 8:50 pm (which is a whole hour and ten minutes before closing). By the time we were seated and had our food it was just after 10:00 pm- which is when the restaurant closes. Although we had four people at our table drinking tea who had just gotten their food, the kitchen staff dumped all the rest of the tea and refused to brew anymore. The shift manager's excuse was, "we try to not brew anymore tea after we close so we are not throwing any out." The last time I checked I wasn't living in Africa. I don't care what you throw out at the end of the night.
What the shift peon failed to realize was that at $2.95 a glass 'his' store was making no less than a $10.00 profit off of tea for our table (and that is really pushing it because there is no way it cost more than $2.00 to make six gallons of tea). He offered to take all of our tea off our tickets and simply let us drink water just so that he didn't have to march is lazy butt back into the kitchen and make a new batch of tea.
I am, on almost all occasions, a very good customer. Unlike a lot of my friends, I have worked in a restaurant busing tables and serving people. I know what kind of horrible job it can be. Whenever I go to a restaurant I always tip between 15-20%- always. I also do not mind paying for excellent service because on the flip side I know what it should be.
The fact is I could spend MY money anywhere. In this free country- this (still as of yet) free market- I chose to visit this particular restaurant and pay an obscene amount to eat and drink. I know they are making money off of me and I don't even care. So, is it too much to ask for them to show me that they know the same thing? I guess so.
The older I get the more the apathy and lack of work ethic from some younger people absolutely infuriates me. I grabbed the general manager's card on the way out the door and I fully intend on sending Craig Bolles and his supervisors a little FYI on the lack of customer service training some of their shift managers seem to possess.
Sunday, July 12, 2009
Saturday, July 04, 2009
The Death of Aprelle Coleman
First and foremost… thank you to all of my readers who have continued to support me through all of this. I cannot express how much it means to me to know that you are still with me!
Many of you have followed along on the ‘exiled’ blog. In case you never found the exiled site I am now able to post a link to the site for all to see. I could not do so in the beginning. I don’t know how long I will keep the site up but probably long enough for those who want to ‘catch-up’ on everything to do so. Those wishing to 'catch-up' may do so with the "Aprelle Coleman Saga" links on the right.
Let me start at the beginning… the VERY beginning for those of you who have not been reading very long.
In October of 2007 The Dialogue hired Ms. Aprelle Coleman to be the analyst of our monthly internet poll. She came very highly recommended and even boasted a Bachelor of Applied Business from the University of Houston in Competent Poll Analysis and Public Communication Models.
Our justification for her hiring was to boost readership of our site and to provide a solid analysis of our polls… as some readers expressed a distrust in some of our results (particularly an early poll in which the question asked was “In an argument between Joseph and Julie who do you think would win?” In this poll results were mysteriously unavailable).
To make a long story short, our readership jump almost a thousand hits within a few days time. Not to mention that future poll results were no longer contested by those who thought they should have won but might not have. We considered her hiring a success.
In June of 2008, Ms. Coleman asked for a leave of absence for about one month. She sited ‘personal family business’ as the reason for her request. Her Poll Result, #0305, was the last analysis she would give. Then, in the fall of 2008, Ms. Coleman’s home was destroyed by hurricane Katrina and she was given more leave to attend to personal business.
Ms. Coleman returned to work in January of 2009 in more of an advisory capacity. She continued on until April 3, 2009 when she left to attend her father’s funeral in El Paso, Texas.
On Sunday, April 4, 2009, the Dialogue attempted to contact Ms. Coleman about a work related question. We were told that her flight never made it to El Paso. In an effort to make sure that Ms. Coleman had arrived at her destination safely… the Dialogue attempted to contact the United States Air Force to inquire about the funeral of her father- a supposed retired Air Force Pilot.
It was at this time that the Dialogue learned that Ms. Coleman did not have a father in the Air Force. There are many minor events that transpired between Sunday, April 4, and Sunday, April 26 but we will only hit the ones most important to our story.
The Dialogue was contacted by the Texas Department of Homeland Security to help aide in an investigation of Mrs. Coleman and some individuals that she had been seen with prior to her leaving to supposedly attend the funeral in El Paso, Texas. It was requested that the Dialogue help the DHS who suspected Ms. Coleman of not only being an illegal immigrant but also providing a means for other illegal immigrants to enter the United States. We agreed.
On April 26, 2009 the Dialogue posted a false statement of shutting down the site. Ms. Coleman took the bait. After having numerous arguments with the rest of the staff she was more than willing to claim rights to the site and start using it as a spring board for her own views and beliefs.
The DHS hoped that Ms. Coleman, if given enough rope, would hang herself. She did.
On June 8, 2009, Ms. Coleman posted a picture of her with the President of the United States. She was not only with the President but she was also standing next to the architect of a powerful lobbying group to sway the President to turn around the executive order signed by President Bush concerning verification of records for immigrants.
This was all the DHS needed to link Ms. Coleman to this specific group of individuals who were not only attempting to lobby with the government on behalf of illegal immigrants but also obtain access to important and confidential government records.
On July 1, 2009 the Department of Homeland Security for the State of Texas filed suit against Ms. Coleman in the Supreme Court of the United States of America. The case has not yet been picked up for the coming term and most likely will not be.
On July 2, 2009 the Texas DHS provided the Houston PD with an affidavit for Ms. Coleman’s arrest. On arriving at her Galveston home, the police found Ms. Coleman’s body in her deep freeze. Although details are sketchy it appears that Ms. Coleman had been entertaining another unknown individual in her home. Police found no prints but they did find a black hat next to the freezer. In spite of the fact that no names have been released- foul play is suspected.
The Dialogue has been bound to secrecy during this whole ordeal. Only now, that the case has reached some sort of conclusion can the details of the last few months be released to our readers.
As shocking as this may be to some of you: Ms. Aprelle Coleman is dead.
Many of you have followed along on the ‘exiled’ blog. In case you never found the exiled site I am now able to post a link to the site for all to see. I could not do so in the beginning. I don’t know how long I will keep the site up but probably long enough for those who want to ‘catch-up’ on everything to do so. Those wishing to 'catch-up' may do so with the "Aprelle Coleman Saga" links on the right.
Let me start at the beginning… the VERY beginning for those of you who have not been reading very long.
In October of 2007 The Dialogue hired Ms. Aprelle Coleman to be the analyst of our monthly internet poll. She came very highly recommended and even boasted a Bachelor of Applied Business from the University of Houston in Competent Poll Analysis and Public Communication Models.
Our justification for her hiring was to boost readership of our site and to provide a solid analysis of our polls… as some readers expressed a distrust in some of our results (particularly an early poll in which the question asked was “In an argument between Joseph and Julie who do you think would win?” In this poll results were mysteriously unavailable).
To make a long story short, our readership jump almost a thousand hits within a few days time. Not to mention that future poll results were no longer contested by those who thought they should have won but might not have. We considered her hiring a success.
In June of 2008, Ms. Coleman asked for a leave of absence for about one month. She sited ‘personal family business’ as the reason for her request. Her Poll Result, #0305, was the last analysis she would give. Then, in the fall of 2008, Ms. Coleman’s home was destroyed by hurricane Katrina and she was given more leave to attend to personal business.
Ms. Coleman returned to work in January of 2009 in more of an advisory capacity. She continued on until April 3, 2009 when she left to attend her father’s funeral in El Paso, Texas.
On Sunday, April 4, 2009, the Dialogue attempted to contact Ms. Coleman about a work related question. We were told that her flight never made it to El Paso. In an effort to make sure that Ms. Coleman had arrived at her destination safely… the Dialogue attempted to contact the United States Air Force to inquire about the funeral of her father- a supposed retired Air Force Pilot.
It was at this time that the Dialogue learned that Ms. Coleman did not have a father in the Air Force. There are many minor events that transpired between Sunday, April 4, and Sunday, April 26 but we will only hit the ones most important to our story.
The Dialogue was contacted by the Texas Department of Homeland Security to help aide in an investigation of Mrs. Coleman and some individuals that she had been seen with prior to her leaving to supposedly attend the funeral in El Paso, Texas. It was requested that the Dialogue help the DHS who suspected Ms. Coleman of not only being an illegal immigrant but also providing a means for other illegal immigrants to enter the United States. We agreed.
On April 26, 2009 the Dialogue posted a false statement of shutting down the site. Ms. Coleman took the bait. After having numerous arguments with the rest of the staff she was more than willing to claim rights to the site and start using it as a spring board for her own views and beliefs.
The DHS hoped that Ms. Coleman, if given enough rope, would hang herself. She did.
On June 8, 2009, Ms. Coleman posted a picture of her with the President of the United States. She was not only with the President but she was also standing next to the architect of a powerful lobbying group to sway the President to turn around the executive order signed by President Bush concerning verification of records for immigrants.
This was all the DHS needed to link Ms. Coleman to this specific group of individuals who were not only attempting to lobby with the government on behalf of illegal immigrants but also obtain access to important and confidential government records.
On July 1, 2009 the Department of Homeland Security for the State of Texas filed suit against Ms. Coleman in the Supreme Court of the United States of America. The case has not yet been picked up for the coming term and most likely will not be.
On July 2, 2009 the Texas DHS provided the Houston PD with an affidavit for Ms. Coleman’s arrest. On arriving at her Galveston home, the police found Ms. Coleman’s body in her deep freeze. Although details are sketchy it appears that Ms. Coleman had been entertaining another unknown individual in her home. Police found no prints but they did find a black hat next to the freezer. In spite of the fact that no names have been released- foul play is suspected.
The Dialogue has been bound to secrecy during this whole ordeal. Only now, that the case has reached some sort of conclusion can the details of the last few months be released to our readers.
As shocking as this may be to some of you: Ms. Aprelle Coleman is dead.
The Lawsuit filed against Ms. Coleman by the Texas Department of Homeland Security in the Supreme Court of the United States of America.
The image that sealed Ms. Coleman's fate.
The image that sealed Ms. Coleman's fate.An image used in the case against Ms. Coleman by the Texas DHS. She is circled in red on the right hand side of the demonstrators.
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